The ongoing construction works on Singapore’s East-West Line (EWL) have prompted adjustments that have both challenged and engaged commuters this December. With services disrupted from 29 November to 8 December 2024, transport operators are making every effort to ensure a smoother experience for passengers.
Service Adjustments in Place
The disruption mainly affects stations between Bedok and Tampines, as well as between Tanah Merah and Expo. To mitigate the impact, SMRT has introduced shuttle buses and trains, offering alternative routes for eager travelers.
Positive Feedback from Commuters
- Commuters have expressed appreciation for the ample signage at stations, which has helped many navigate their journeys with ease.
- Staff and crowd marshals have been actively assisting passengers, providing directions and real-time updates.
Lim Han Siong, a commuter at Bedok MRT station, highlighted the preparation that went into the new arrangements: “The signages did come up quite a few days ago, so there were some preparations for us to check things out already.” Keith Tan, another commuter, echoed these sentiments, sharing that the marshals’ guidance has made a positive difference.
Some Concerns Remain
While many commuters are adapting well, some still express concerns over the impact of these disruptions on their daily routines. “I guess I’ll have to leave earlier from the house, just so that I’m sure that I’ll make it in time,” said Lim. On the other hand, Keith Perilloux acknowledged the necessity of such maintenance works but hopes they won’t become too frequent.
Operational Measures by SMRT
In a statement, SMRT president Lam Sheau Kai affirmed the company’s commitment to supporting commuters during this adjustment period. “Our priority is to minimise inconvenience to commuters while essential works are carried out to connect the East-West Line to the new East Coast Integrated Depot,” he said.
To this end, SMRT is deploying ten times more staff across affected stations and providing facilities such as tentages for comfortable waiting, along with free packet drinking water at key points where queues may be longer. For those who may have concerns, audio announcements are being made regularly across the stations.
Looking Ahead
The Land Transport Authority has confirmed that the progress of the connection works is on target, assuring commuters that the service disruptions are vital for long-term improvements. With proper planning and cooperation, most passengers appear willing to weather this brief storm for better transit future.