On 20 August 2024, a temporary system issue on ride-hailing platform Grab caused a frenzy among users as they noticed bizarrely inflated fares appearing on their app. Some riders reported exorbitant prices for trips within Singapore, with one fare skyrocketing to an astonishing S$1,516 for a mere 20-minute journey from Changi Airport Terminal 2 to Punggol.
As the issue unfolded around noon, angered users took to social media, sharing their shock over these astronomical charges. A ten-minute ride from Boon Keng to Middle Road was also listed at over S$1,500. Fortunately, Grab quickly addressed the problem, which lasted for approximately 17 minutes, leading users to wonder if anyone was charged these outrageous fares.
Grab’s Response
In a statement to AsiaOne, a Grab spokesperson confirmed that the issue has been resolved and that their app is back to normal functioning. The spokesperson expressed deep regret for any inconvenience caused, stating, “We encountered a temporary system issue that led to abnormally high prices being wrongly displayed in our app… We are conducting checks to see if any rides went through and will compensate affected users accordingly.”
Implications for Users
- Many users panicked, fearing they might be charged these inflated fares.
- Grab typically has protocols in place to block bookings with abnormal prices.
- Compensation will be considered for those affected by the glitch.
This incident highlights the critical need for stability in digital platforms, especially in a tech-savvy city like Singapore, where residents rely heavily on app-based services for their daily transportation needs.