Customers of the massage and foot reflexology chain Wan Yang are feeling the pinch, with reported losses exceeding S$904,000 (around US$698,000) in unused prepaid packages following an unexpected shutdown. This figure was shared by Melvin Yong, president of the Consumers Association of Singapore (CASE) on Wednesday, 3 December 2024.
Since the closure on 21 November, CASE has received a staggering 439 complaints from disgruntled customers, a significant increase from the initial report of S$29,000 worth of unutilised packages. Wan Yang’s three entities—Wan Yang Holdings, Wan Yang Foot Reflexology Centre, and Wan Yang Health Product & Foot Reflexology Centre—are now undergoing liquidation.
Liquidation Process Underway
According to Yong, Wan Yang has proposed that liquidators from RSM SG Corporate Advisory Pte Ltd manage the liquidation process, which will be confirmed at a creditors’ meeting scheduled for 10 December. Affected customers can reach out to CASE for assistance with their unutilised packages.
- Contact CASE via hotline: 6277 5100
- Visit CASE’s website: case.org.sg
Yong also reported that CASE has established a specialized communication channel with the proposed liquidators to ensure that complaints related to the prepaid packages are addressed efficiently.
The situation has left many customers disheartened, as they had anticipated relaxation and relief through their prepaid services. With the ongoing developments, consumers are urged to stay informed about their rights and available support.