Singapore’s North East Line (NEL) encountered significant delays on 12 August 2024 due to a power fault between Farrer Park and Punggol Coast MRT stations. As news broke, transport operator SBS Transit swiftly announced the situation on their channels, leaving many commuters in confusion.
Services Affected
While regular NEL services continue to operate between Harbourfront and Farrer Park MRT stations, the disruptions between Farrer Park and Punggol Coast have prompted the introduction of supplementary measures:
- Free bus services between Punggol Coast and Dhoby Ghaut stations
- Bus bridging services for affected Sengkang-Punggol LRT stations
Commuters at Boon Keng MRT station expressed their frustration and confusion as they awaited further information.
Passenger Experience
Reports indicated that passengers were left waiting with limited guidance from on-site staff. A security guard at Boon Keng MRT station informed travellers that the trains were not in operation, but many commuters had yet to receive formal announcements about the ongoing disruption.
As the situation developed, SBS Transit continued to monitor and update the public, assuring everyone that regular services would resume as soon as possible. This incident highlights how crucial efficient communication is during such disruptions, reminding us all to stay informed and patient during travel.
Further updates will be provided as details become available.