SINGAPORE: SMRT has confirmed that recent train disruptions are isolated occurrences and do not indicate systemic problems within Singapore’s rail network. President of Trains, Lam Sheau Kai, assured commuters in a media briefing that steps are being taken to ensure reliability and improve service during such incidents.
Isolation of Incidents
Lam explained that various factors contributed to the disruptions. For instance, a faulty component in the power system led to a signalling failure affecting services between Aljunied and Tanah Merah stations on 16 September 2024. Fortunately, the issue was swiftly isolated, allowing services to resume the next day. On the morning of 17 September, services were momentarily suspended on the Thomson-East Coast Line due to another signalling fault.
Response Measures
- Swift action by staff prioritised commuter safety.
- Free bus bridging services were provided during disruptions.
- Commuters were temporarily advised to use alternate lines.
Commitment to Improvement
While acknowledging that the recent incidents have caused inconvenience, Lam emphasised that precautionary checks—typically lasting two to three hours—are essential for safety. To strengthen rail reliability, SMRT plans to:
- Conduct detailed assessments of rail assets to enhance long-term reliability.
- Implement technical audits of critical systems, including power and signalling audits.
- Improve incident management and communication during disruptions.
Enhanced Crowding Management
As part of their action plan, SMRT has introduced enhanced crowd management measures. Staff will now be equipped with improved tools to guide passengers during peak hours, especially at major interchanges. This is all aimed at minimising commuter disruption and improving overall experience.
Overall, while the recent disruptions were concerning, SMRT’s proactive approach and commitment to enhancing safety and efficiency should reassure commuters as they travel across Singapore’s rail network.